Terms & Conditions

Edloomio Group BV owns and operates edloomio.com and provides the Edloomio group of enterprise learning technology solutions, including Klariance, TrainingCloud, Safety Academy and Komples. These terms govern use of edloomio.com and the solutions and related services supplied by Edloomio Group BV.

An order form, statement of work, product-specific agreement or Data Processing Addendum may supplement these terms. If an expressly agreed provision in one of those documents conflicts with these terms, that provision prevails for the relevant solution or service.

You must be at least 18 to register for and use an Edloomio solution or service. Information supplied during registration must be accurate and relate to you. User licences may not be shared unless an applicable agreement permits this. You are responsible for protecting login credentials and must contact Edloomio promptly if you suspect unauthorised disclosure.

• Contact sales@edloomio.com for current pricing and plans for Edloomio solutions and services.
• Subscriptions are billed yearly in advance unless an order form states otherwise.
• The standard payment term is 30 days.
• Subscriptions renew for subsequent twelve-month periods unless either party gives timely written notice of non-renewal.
• Edloomio may change generally available plans and features, subject to existing contractual commitments.

Unless an applicable order form states otherwise, you may give written notice of non-renewal to sales@edloomio.com at least 30 days before the end of the current term. Cancellation is effective when confirmed by Edloomio. If Edloomio permanently stops providing the contracted service, any prepaid amount for the unavailable period will be refunded pro rata; otherwise fees are non-refundable except where law or contract requires.

Beta, trial and promotional periods are offered at Edloomio's discretion and may be withdrawn in accordance with their stated conditions. Account upgrades may lead to immediate pro-rated charges. Technical support is provided through the channels made available for the relevant plan; support levels may differ for trial accounts.

• Do not harass, threaten, defame or violate the rights of others.
• Do not publish unlawful, harmful, obscene, discriminatory, deceptive or infringing material.
• Do not impersonate another person or organisation or seek unauthorised information.
• Do not introduce malicious code or attempt to disrupt, overload or compromise the service.
• Do not scrape, reframe or repurpose the service without permission.
• Do not send spam or use the service for unlawful activity.

You retain ownership of content you provide and warrant that you have the right to use it. Edloomio does not condone infringement and may remove content after receiving a substantiated notice. The applicable Edloomio solution or service, its software and Edloomio-provided content remain the intellectual property of Edloomio Group BV and its licensors.

Edloomio may suspend an account where these terms or an applicable agreement have been breached. Where reasonably possible, Edloomio will provide notice and an opportunity to resolve the breach. If unresolved, Edloomio may terminate access and provide a reasonable period to export customer content, subject to law, security and contractual terms.

Edloomio takes reasonable steps to keep the service available but does not guarantee uninterrupted operation. Customers remain responsible for appropriate backups of content they control. Edloomio is not responsible for outages caused solely by independent third-party services outside its reasonable control or for third-party websites linked from the service.

To the extent permitted by law and the applicable agreement, Edloomio is not liable for indirect or consequential loss, loss of business, profit, contracts, goodwill or anticipated savings. You agree to indemnify Edloomio and its group companies, officers and employees against third-party claims arising from your material breach of these terms or unlawful use of the service. Nothing excludes liability that cannot legally be excluded.

Edloomio is based in the European Union and processes personal data in accordance with applicable data-protection law. Where Edloomio processes personal data on documented customer instructions, the applicable Data Processing Addendum and product agreement govern that processing. See the Edloomio Privacy Policy for website privacy information.

If a provision is invalid, the remaining provisions continue in effect. A failure to enforce a right is not a waiver. These terms and incorporated agreements form the relevant understanding between the parties. Edloomio may update website terms with reasonable notice where appropriate.

These terms are governed by Dutch law and subject to the exclusive jurisdiction of the competent court in Maastricht, the Netherlands, except where mandatory law provides otherwise. Modified on 11 October 2026.